Privacy Policy

Last Updated: October 2026

1. Introduction and Overview

Electrician Schenectady ("we," "our," or "us") operates the website electricianschenectady.com. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information collected from visitors and users of our website and telephone dispatch services.

By accessing our website, submitting an inquiry through our estimate request form, or calling our telephone dispatch desk at (518) 490-0581, you acknowledge that you have read, understood, and agree to the data collection and usage practices described in this policy and our Terms of Service.

2. Business Model and Lead Referral Disclosure

Electrician Schenectady operates as a local referral and dispatch platform connecting consumers with independent, qualified regional electrical contracting professionals operating within Schenectady County, New York. We are not a direct electrical contracting firm and do not directly perform electrical contracting services.

When you submit your contact information (such as your name, telephone number, email address, physical address, and description of your electrical project) or place a telephone call through our platform, you explicitly authorize us to share this information with qualified third-party electrical contractors in our regional network for the purpose of evaluating your service request, providing project estimates, and scheduling on-site service appointments.

3. Information We Collect

We collect information directly from you when you interact with our platform:

A. Information You Voluntarily Provide

• Contact Details: Full name, telephone number, email address, and physical property address.
• Service Request Details: Descriptions of electrical symptoms, property age, desired service category (e.g., panel upgrade, EV charger installation, emergency repair), and preferred scheduling windows.
• Communications: Records of email inquiries, telephone call audio recordings (for quality assurance and training), and SMS text messages sent to or received from our dispatch desk.

B. Automatically Collected Technical Data

• Device and Log Information: IP address, browser type, operating system version, referral URL source, pages visited on our website, time spent per page, and access timestamps.
• Cookies and Tracking Technologies: We may use functional cookies to analyze website performance, track conversion channels, and improve website usability. You may configure your browser to decline cookies, although select website features may function with reduced performance.

4. How We Use Your Information

We utilize the personal information collected for the following legitimate business purposes:

• Connecting you with qualified local electrical trade contractors to fulfill your service inquiries and provide written estimates.
• Communicating with you regarding service appointment confirmations, technician dispatch updates, and customer follow-up.
• Responding to questions submitted through our contact forms or email channels.
• Monitoring, analyzing, and improving the technical performance, usability, and security of our website.
• Complying with applicable legal obligations, resolving disputes, and enforcing our terms of service.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third-party marketing firms for unrelated commercial advertising. We disclose personal information solely under the following circumstances:

• Independent Network Contractors: Disclosing your contact and project details to independent local electrical contractors participating in our referral network to fulfill your service requests.
• Technical Service Providers: Sharing data with trusted third-party cloud infrastructure providers, CRM platforms, call tracking software, and email delivery services that assist us in operating our dispatch network under strict confidentiality agreements.
• Legal Compliance and Protection: Disclosing information when required by law, subpoena, court order, or governmental regulation, or when necessary to protect our legal rights, property, or safety.

6. Data Security and Retention

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method can guarantee absolute 100% security.

We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, maintain accurate business records, resolve disputes, and comply with legal statutory retention obligations.

7. Your Privacy Rights

Depending on your jurisdiction, you may possess specific rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal data, subject to legal and regulatory retention requirements.
• The right to opt out of future marketing communications or promotional telephone calls.

To exercise any of these rights, please contact our privacy coordinator using the contact details below.

8. Third-Party Links

Our website contains hyperlinks to external third-party websites, including municipal government portals (such as the City of Schenectady Bureau of Code Enforcement), utility providers (National Grid), and safety standards organizations (NFPA). We do not control and are not responsible for the privacy practices, content, or data security of external third-party websites.

9. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

• Electrician Schenectady
• Address: 105 Jay Street, Suite 210, Schenectady, NY 12305
• Phone: (518) 490-0581
• Email: dispatch@electricianschenectady.com